To Our Customers:
With the continued spread of COVID 19 and its growing influence on our businesses and communities, Baldwin LightStream would like our customers to know we are committed to delivering the high level of service you expect without disruption. As companies implement work from home policies and school closures, we know the services we offer will have a great impact on the ability for these companies and students to thrive. At Baldwin LightStream, the health and well-being of our customers, employees and families is our top priority. We are taking every necessary precaution, implementing our company’s preparedness plan and will be following guidelines from the Centers for Disease Control and Prevention (CDC) and state and local authorities.
After assessing our equipment and plant, we are confident that the technology and processes we have in place will allow our customers to work and continue schooling remotely. Baldwin LightStream does not and never has implemented data usage caps. Your data speeds are the focus of our concerns during this time. We will be extending our Telecommute Package at 25Mbps to customers that will be working from home or students completing online classes. We understand that there may be instances where customer find themselves facing financial difficulties so we will be offering this package at no additional charge for 30 days. If your current package is of a higher speed, we are confident that you will have the bandwidth needing to complete your tasks. Please contact our office to have this service activated at your home or if you need more information at 877-684-3346.
Due to the nature of on-site work of our employees, if and when COVID-19 becomes prevalent in our communities there may be restrictions on entering customers’ homes for non-essential services and/or restrict walk in traffic to our office. We have in place a well-established business plan and are prepared to manage our business operations with remote access and alternate work locations for our employees. Online services, such as SmartHub, will continue to be available. We understand the concern and uncertainties of Coronavirus (COVID-19). As the situation develops, we are well positioned to adjust our plans and respond as needed.
Thank you for your continued business.
Baldwin LightStream Will Be Upgrading Facilities in the Villages of Baldwin and Woodville in 2020
Village residents are encouraged to attend a meeting to learn about the fiber project.
9 - 11 am Sat., Jan. 11th Village of Baldwin Center
9 - 11 am Sat., Jan. 18th Village of Baldwin Center
9 - 11 am Sat., Jan. 25th Woodville Lions Den
Tell your neighbor about the upcoming meetings!
Has Your Device Been Infected with VPNFilter?
Approximately two weeks ago the FBI told the public to reboot their routers to disrupt VPNFilter, the malware that was believed to have infected more than 500,000 devices (Public Service Announcement). Now we are learning that the malware is more powerful than originally thought and is infecting many models of routers (National Cyber Security Findings). Simply rebooting the router may not fully remove VPNFilter from infected devices.
There is no easy way to know if your router is infected. The steps to disinfect devices varies from model to model. Router owners should contact the router manufacturer for more information. If the device is more than a few years old, you might consider purchasing a new router.
Although we do not recommend specific routers, Baldwin LightStream provides EasyStream service which includes a router. With EasyStream our technicians are able to connect to your unit to diagnose and measure WiFi strength, channel capacity and network performance. Baldwin LightStream customers that subscribe to the EasyStream service are not affected by the VPNFilter malware.
To subscribe to EasyStream, call 877-684-3346.
2019 Hudson High School $1000 Scholarship Winner Ben Gilbert
Important News for Baldwin LightStream Customers
Please click here for important information regarding pricing and services from the December mailing notice.
Baldwin LightStream Supports High School Activities
Baldwin LightStream recently donated popcorn bags to the SCC and BW school districts.
The next time that you attend a sporting event, purchase a bag of popcorn at the concession stand.
Many organizations at BW and SCC depend on concession stand profits to fund their projects.
Jason Sell, Dean of Students/Athletic Director BWSD and Jason Koele, Dean of Students/Activities Director SCCSD
Sinclair Broadcast Group Announcement
Sinclair Broadcast Group, Inc. has notified us that they are launching new broadcast networks on
February 28, 2017.
Channel 764/23.4 get TV will be replaced by TBD TV (that is the actual name) http://thecw23.com/features/tbd-tv
Channel 765/23.3 GRIT TV will be replaced by Charge TV http://thecw23.com/features/charge-tv
Customers can send their feedback to the following email: email@example.com
Baldwin LightStream gets recognition from Access Wisconsin
for outstanding service
2016 WIAA High School Football Championship
Games will be on Fox College Sports, channel 279 for our viewing area, on Thursday, November 17th.
Division 4 - SCC vs River Valley game is at 7pm.
Pivot - Channel 208
Baldwin LightStream has been notified by Participant Media that the distribution of Pivot, channel 208, will cease entirely on October 31, 2016 at 5:59:59 EST
CATV Sun Outages
It is that time of year again...
Twice each year, the sun is positioned directly in line with the ground-based satellite dish antennas used to receive CATV programming. This positioning causes programming interruptions as the sun’s energy overpowers the C and Ku band signals transmitted by the satellites. Also, know as Sun Outages.
This will occur through mid- October anytime between Noon and 3:30pm. This will affect random channel at different times.
Baldwin and Woodville Community Organizations
July 26, 2016: Baldwin LightStream has received approval from the Wisconsin Department of Transportation for the addition of an electronic sign near the intersection of Hwy. 63 and Maple Street. The two sided sign will have a display area of 37.5” h x 100.5” w. Studies show that LED advertising is six times more effective than traditional billboards. Due to the ease of changing messages, we will be able to advertise daily events and upcoming events on short notice. The sign will be installed within the next few weeks.
We are inviting Non-Profit community organizations to use our new sign to inform the public of upcoming events. We are not allowing other signs to be placed in our parking lot or on our property.
Baldwin LightStream will be accepting donations for placing your message/event on our electronic sign. Initially, we will giving all donations to the Baldwin Creamery Park Picnic Building Fund. Other community projects will be considered in the future.
We look forward to helping you promote your event. Please contact Matt Sparks at 715-684-3346 or firstname.lastname@example.org if you have any questions.
Update for Roku Subscribers
The local channel app is no longer BTI XSTREAM, you will see the new updated logo for this app, now called Baldwin LightStream YourStream TV. This will not change or effect services or local channel offerings, it is only a logo change. If there is any confusion or any questions you may have, please give us a call at 715-684-3346 to speak with a Customer Service Rep.
Baldwin LightStream Introduces New PAY-BY-PHONE Toll-Free Number
Effective April 5, 2016 Baldwin LightStream customers will need to call 844-210-8264 to make a payment on their bill over the phone using a credit/debit card or check.
Baldwin LightStream moved to the automated system in order to be compliant with the Payment Card Industry (PCI) Data Security Standard. These worldwide requirements are designed to help companies that process such payments prevent credit card fraud through increased data controls. Moving to this system ensures our continued ability to accept debit and credit card payments.
The system is automated and all of your personal information, such as card number and payment amount, will be entered by YOU.
Before you call 844-210-8264 to make your payment, you will need your account number. Your account number can be found on your payment stub.
The system uses the last four digits of your Social Security number to verify your identity. If your Social Security number is not in our system, you will need to call our business office to update our records.
The menu will prompt you to press numbers for the action you wish to complete.
You will need to create a PIN number to inquire on account status, make credit card and check payments.
With the new Pay-By-Phone system you are able to make your payment 24/7. The system allows you to:
- make a payment on your account
- check account balance
- create or update your PIN number
In addition, you have the option to store your payment information and know that your information is secure. You also have the option to make your payment information recurring. A payment is required before the system will allow you to create a recurring payment and store payment information.
Since 6/13/2009 TV stations nationwide have been required to broadcast in a digital format. At that time Baldwin LightStream elected to continue to provide an analog signal as well. Now that most of our customers have upgraded their television sets we will no longer provide an analog signal. Last January we completed the first phase of the digital upgrade. In January 2016 we will complete the final phase. This upgrade may affect your service. If you have a HDTV* and notice a black screen, you will need to reprogram/rescan your HDTV*. If you do NOT have a HDTV* you will need to stop by our office and get a DTA (digital TV adapter). *HDTV with a QAM Tuner. When this upgrade is complete, all of our programming will be in digital format.
Channel 251 Bloomberg
As of April 1st, Channel 251 Bloomberg has been removed from the Digital Line up. Agreement was not reached with the NCTC. Customers can stream the channel live for free online at http://www.bloomberg.com/live
Baldwin LightStream is a proud supporter of area school academics and athletics. Next time you attend an athletic event at B-W or SCC High School be sure to purchase a bag of popcorn.
Photos of Jason Sell, B-W Athletic Director, and Jeremy Kerg, SCC Activities Director receiving a supply of popcorn bags from Matt Sparks, Baldwin LightStream General Manager.